Privacy Policy

Effective Date: March 23, 2026 Last Updated: March 23, 2026

Houston Floor Coatings LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at houstonfloorcoatings.com or interact with us through any other means, including contact forms, phone calls, and third-party platforms.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Full name
• Email address
• Phone number
• Physical address (for service estimates and scheduling)
• Project details and service requests

Information Collected Automatically:

• IP address
• Browser type and version
• Pages visited and time spent on our site
• Referring URLs
• Device information

Information From Third-Party Platforms: We may receive your contact information through third-party lead generation platforms such as Thumbtack, where you have requested a quote or made an inquiry about our services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Schedule estimates, consultations, and project work
• Send project updates, scheduling confirmations, and follow-up communications
• Send promotional offers and information about our services
• Improve our website and customer experience
• Comply with applicable laws and regulations

3. SMS & Text Message Communications

By providing your phone number through our website contact form, a quote request, or any third-party platform such as Thumbtack, you consent to receive text messages from Houston Floor Coatings LLC. These messages may include:

• Responses to your service inquiry
• Appointment scheduling and confirmations
• Project status updates and details
• Follow-up communications
• Occasional promotional offers

Message frequency varies based on your inquiry and project status. Message and data rates may apply.

To opt out of text messages at any time, reply STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further texts will be sent.

For help, reply HELP to any message or contact us directly at info@houstonfloorcoatings.com.

We do not sell, share, or transfer your phone number to third parties for their own marketing purposes.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve site functionality

You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some features of our site may not function properly without cookies.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and delivering services (such as scheduling tools, CRM software, and SMS platforms), all of whom are bound to keep your information confidential
• Legal Requirements: When required by law, court order, or governmental authority
• Business Protection: To protect the rights, property, or safety of Houston Floor Coatings LLC, our customers, or others

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, and comply with legal obligations. If you would like us to delete your information, please contact us using the information below.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@houstonfloorcoatings.com.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Houston Floor Coatings LLC 📧 info@houstonfloorcoatings.com 📞 (713) 309-6589 🌐 houstonfloorcoatings.com