Warranty · In writing on every install
Our 15-Year Installation Warranty.
Every residential floor we install in Houston carries a 15-year written installation warranty — hybrid, 1-day, polyaspartic, metallic, and concrete systems. Here’s exactly what it covers, what’s excluded, and how to claim if you ever need to.
The short version
We warranty the installation, not the weather, traffic, or subsequent alterations. If something we installed fails due to a defect in our prep or application within 15 years of completion, we come back and fix it at our cost. This is the same warranty on every system — hybrid, 1-day, polyaspartic, polyurea, metallic, concrete stain, polish, or resurfacing. Original homeowner only. GC / new-construction projects carry a 1-year warranty (customer of record is the GC, not the end homeowner).
01 · Coverage
What’s covered, what’s not.
Covered
- Adhesion failure of the coating to your concrete slab, when attributable to our prep or application process
- Blistering or bubbling caused by our application process
- Topcoat failure under normal residential or light-commercial use
- Premature UV degradation (yellowing, chalking) of the polyaspartic topcoat on systems where we supplied the topcoat
- Visible defects in the installed flake broadcast or metallic pour that we caused
- Concrete resurfacing overlay delamination caused by our application
Not covered
- Impact damage — dropped tools, vehicle collisions, heavy equipment strikes
- Abrasion beyond normal residential / light-commercial wear (industrial, mechanical shop use beyond the specified system capacity)
- Hydrostatic pressure from moisture in the slab that wasn’t present or disclosed at install time
- Damage from chemical exposure outside the coating’s chemical-resistance spec
- Alterations, modifications, or repairs performed by others
- Acts of nature beyond reasonable control (flooding, fire, etc.)
- Normal wear consistent with the stated service life of the system
- Cosmetic aging of metallic pigments outside the polyaspartic topcoat’s stability spec
- Floors installed on compromised prep that we flagged and the customer chose to proceed with (see next section)
02 · Prep requirement
Our warranty is conditional on proper prep.
Most floor coatings that fail in Houston fail because prep was compromised — not because the product was wrong. Our warranty reflects that reality.
When we arrive on your slab, we run diamond grinding, crack repair, and moisture testing as the base standard. If your slab needs more than base-level prep — extensive crack chasing, overlay, moisture mitigation — we quote that as part of the scope. If you choose to decline recommended prep (usually for budget or schedule), we’ll tell you up-front that the warranty doesn’t apply to failures resulting from that compromise. Your choice, clearly documented on the signed scope of work.
In practice, this comes up rarely. Most of our installs meet full prep standard and carry the full 15-year warranty. The few where we flag a compromise are disclosed in writing before any coating goes down.
03 · New construction
New-construction and GC projects: 1-year warranty.
When we’re hired by a general contractor or developer for a new-build project, the customer of record is the GC — not the eventual homeowner. In those cases we provide a 1-year installation warranty, which is the new-construction industry norm.
When that property eventually sells to a homeowner, our relationship with that floor ends at the 1-year mark. If you’ve moved into a home with an HFC-installed floor through a builder, the 15-year residential warranty doesn’t apply to you; it was given to the GC and the 1-year clock has already started.
Homeowners who buy direct from HFC (not through a GC) get the full 15-year warranty as the original installed-for customer.
04 · Claiming
If something goes wrong: how to claim.
Call or email
713-309-6589 or info@houstonfloorcoatings.com. Describe what you’re seeing. Include the install year and your name at install.
Inspect
We schedule an on-site inspection within 5 business days. Walk the floor, identify the defect, determine if it’s covered.
Scope the fix
If covered, we scope the repair or recoat and schedule the work. No deductible, no hidden fees. Covered work is at our cost.
Remediate
Crew returns, performs the repair, and we re-verify the install. Repaired areas carry the remainder of your original warranty window.
05 · Special cases
Finishes that carry different warranty terms.
Polished concrete
Polished concrete is a mechanical finish — the slab itself, diamond-ground and densified. It’s not a chemical coating. The 15-year installation warranty doesn’t map directly; we carry a modified warranty that covers specific polishing defects. We walk through the terms on the estimate before you sign.
Concrete sealers
Sealers carry the manufacturer-specified service life (typically 3–8 years depending on product). When we install a sealer-only finish, we publish the expected re-seal interval up front so you can plan for it. A re-seal is maintenance, not a warranty claim.
Outdoor + pool deck
Outdoor installs use polyaspartic-dominant builds with anti-slip. The 15-year installation warranty still applies for adhesion, but we publish a separate UV-aging expectation for outdoor pigment finishes — some specialty outdoor pigments have a shorter color-stability spec than the topcoat itself.
Commercial / industrial
Commercial floors that exceed the residential spec (heavy industrial traffic, persistent aggressive chemicals) carry a modified warranty based on the actual service environment. Industry norm is 3–10 years for commercial coatings; we scope the applicable terms on the estimate.
06 · FAQ
Warranty questions we hear most.
Does the warranty transfer if I sell my house?
No. Our installation warranty is with the original homeowner we installed for. It doesn’t transfer to subsequent owners on home sale. That’s consistent with industry norms; we’re explicit about it so there’s no surprise.
Is it really 15 years, or “lifetime”?
It’s a specific, written, 15-year installation warranty. We don’t use “lifetime” language because “lifetime” isn’t a specific commitment — and we’ve found 15 specific years communicates actual durability better than vague lifetime claims. If you see a competitor advertising a “lifetime” warranty, ask what the written terms are.
What if I rent the property — do my tenants have warranty rights?
The warranty is with you as the property owner, not with tenants. If a tenant damages the floor through misuse, that’s not a covered claim. If the floor itself fails due to our install, you can file the claim as the owner regardless of who occupies the space.
Do you cover damage from hot tires, oil spills, or vehicle traffic?
The systems we install are rated for exactly those conditions. If hot tires, oil, or normal vehicle traffic cause a failure on a floor we installed, that’s a covered claim. If a vehicle collision or impact causes damage, that’s not covered — that’s impact damage, not a coating failure.
What happens if a specific product I used is discontinued?
Our warranty covers the installation, not a specific product brand. If the original product we used is unavailable for a repair, we substitute an equivalent or better product to perform the covered repair.
Do you offer an extended or commercial-specific warranty?
Commercial installs above residential-spec loading are warrantied per the actual service environment. For heavy industrial applications, we scope specific terms during the estimate. We don’t currently offer extended warranties beyond the published 15-year residential term.
Ready for a floor we’ll put in writing for 15 years?
Start with the free online estimate. We’ll walk through system specs, pricing, and warranty terms before any money changes hands.